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Frequently asked question

    If your order includes items from multiple sellers, they will come individually. If your order includes items from a single seller, they may arrive together or separately. If your items arrive separately, be rest assured that the other item(s) will be delivered quickly.
    To track your order, visit https://moncrow.com/track-order
    From your dashboard, click on Profile. Select My Wallet, at the left side, click on Add Money and you'll be able to fund your wallet with either your saved card or via a payment gateway. The added amount will reflect in your wallet balance after transaction as been completed.
    You can become a seller on Moncrow. Visit the Vendor Zone on our website or download our Vendor app on Playstore and App Store. All you have to do is register and complete the required steps. With our vast client base, we can help you reach a wider audience and sell your items to them.
    Yes, you can return items you purchased for free and receive a refund as soon as possible! We offer a 7-day refund policy for eligible items purchased from the official and other merchants on Moncrow.
    When you shop with us, you have the option of paying online or paying on delivery. You can conveniently pay online or on delivery with your cards (MasterCard, Visa, and Verve) and bank transfers.
    Go to Playstore or App Store on your phone, search for Moncrow and download the app. Create an account in seconds by entering your details and verifying your phone number and email address. You can also create your account from our website.