Welcome to www.moncrow.com, a Moncrow Logistics Limited ("Moncrow ", "we", "us") proprietary website/application. You ("User", "you", "your") agree to our terms and conditions by using our Platform.

We appreciate that legal documents can be lengthy and dull, and that you may wish to avoid them most of the time, but it is critical that you thoroughly read these terms before using the Platform.

You agree to be legally bound by these terms if you use this Platform. If you have any questions about this agreement, please email us at support@moncrow.com. We would be delighted to guide you.

1. General Terms 

1.1. These legally binding terms specify how you may access, browse, register, and use our website and mobile application (referred to as the "Platform") in order to take advantage of our services.

1.2. You attest to your acceptance of these terms of use and your agreement to abide by and be bound by them by using our Platforms in any way.

1.3. You acknowledge that your ability to use the Platform's services may be limited, suspended, or terminated in the event that any of these terms of use are violated.

1.4. We reserve the right to amend these terms of use by updating this page. Any changes we make will be binding on you, so please periodically visit this page to be aware of them.

1.5. You are not permitted to use the services or access this Platform if you disagree with these terms of use.

2. Services 

2.1. Through this platform, consumers can request to have meals and other products delivered or picked- up meals from their preferred neighborhood vendors

2.2. You can place orders from a range of restaurants, pharmacies, retail stores, and agricultural outlets on the Platform, and have your orders delivered to you

2.3. We may not be affiliated or connected to these vendors' outlets. We are only responsible for purchasing or ordering your item on your behalf, follow your instructions, and arrange for hassle-free delivery. since we carry out your directives.

2.4. We manage the Platform and put in place the technological and operational frameworks necessary to make this partnership function properly. None of the eateries mentioned on this platform are affiliated with Moncrow.

2.5. We do not guarantee the existence, quality, or safety of food/products that is advertised; we have no control over it. We provide no guarantees regarding the veracity or correctness of restaurant offerings or their capacity to serve food in the manner specified.

2.6. We cannot guarantee that meals bought through this Platform will be of a suitable quality, unlike our delivery services. To the maximum extent permissible by law, we disclaim any and all such guarantees, whether express or implied.
 

3. Accessing our Platform and the Services 

3.1. We make no guarantees on the availability, faultlessness, or continuous operation of our Platforms or any of the Services. If the Platform is inaccessible at any time or for any length of time due to any reason, we shall not be responsible to any user of the Platform.

3.2. We disclaim all liability for errors or omissions in our Platform or any content on it.

3.3. You are in responsible for making all of the arrangements required to gain access to our platforms, as well as making sure that anyone using your user profile to access the platform is aware of these terms of usage and any other applicable terms and conditions, and that they abide by them.

4. Membership and Registration 

4.1. Only individuals who are at least eighteen years old and able to enter into legally binding transactions under the terms of the relevant laws may use or access our services. You affirm that all of the registration data you provide is true and accurate, and that you are at least eighteen years old.

4.2. Users who meet the aforementioned criteria need to register for an account as per clause 4.3 below.

4.3. Your full name, email address, phone number, and delivery address are required when creating an account. Upon registering, the user will receive a one-time password. You now have to check a box to indicate that you agree to our terms of use and privacy statement.

4.4. Your login credentials are private information that you alone are responsible for protecting; you cannot divulge or share them with anybody. All orders and activity made with your login credentials are your responsibility. Should a user's password or account be lost, stolen, or used without authorization, you need to get in touch with us immediately at support@moncrow.com.

4.5. After registering, you'll be able to order meals from the restaurants and other products from various categories of your choosing, request delivery of your order(s) to your registered address by a Moncrow Rider.

4.6. We reserve the right to request that you change your password in situations where we have cause to suspect or believe that there has been, or is likely to be, a security breach or other misuse of our Platform. We reserve the right to suspend or terminate your account if you don't comply.

4.7. As a user, you:

• Agree to update your account information as soon as it changes; 

• Agree to update your account information as soon as it changes;

• Accept full responsibility for any direct or indirect negative effects resulting from inaccurate information or from failing to update information; and 

• Represent and understand that all account information provided is accurate, current, honest, and not misleading.

4.8. Your identity is verified by the data you provide when creating or updating an account. We maintain the right to check the accuracy of the data you submit at any time and to request any further supporting evidence in order to confirm your identity.

4.9. If you want to deactivate your account at any point, the Platform will delete your personal information.

 

5. Payment 

5.1. Every payment made on our platform is handled by a third-party payment processor that acts as an online payment gateway.

5.2. In order for users to successfully make an order, payment for orders can be made via the Platform's closed-loop electronic wallet feature, which you can replenish using the available payment methods. To purchase food and other items on our Platform, you may only use the units or value allocated to you on the wallet. Alternatively, you may use a debit card, bank transfers, or any other payment methods or channels that our payment service partners may occasionally offer.

5.3. All payments made on our platform are the exclusive responsibility of the payment processor.

5.4. The deals show the meal costs that are on sale. They include any relevant taxes and are provided in Naira.

5.5. The delivery fee can be accessed at the checkout page.

5.6. The entire amount is payable at the time of order placement and is shown in the offer at checkout.

5.7. By creating an account, you agree to be bound by these terms of payment

 

6. Intellectual Property 

6.1. All content published on the Platform and its intellectual property is owned by us and our partners. Applicable copyright laws safeguard these rights, and all such rights are reserved. The materials are exclusively for your personal use; you are not permitted to copy, distribute, exhibit publicly, or alter them in any other way without first obtaining a permission from us.

6.2. All rights, titles, and interests in and to the Platform belong to us or are leased by us, including all rights derived from trade secrets, patents, copyrights, and design rights. It is strictly forbidden to disassemble, decrypt, extract, re-use, re-engineer, reverse engineer, copy, or more broadly, perform any act of reproduction, representation, transmission, or use of any of these elements, in part or in full, without the company's permission. Violations of this policy could lead to legal action.

6.3. Please contact us with any concerns you may have about any copyright infringement on our platform; we will work quickly to cease or correct any infringement.

6.4. You understand that all of the keywords and phrases used to describe the order items in the offer category list were submitted to us by users who have previously asked us to make food purchases on their behalf. If food names are used incorrectly or inappropriately on this platform, Moncrow will not be held responsible. Please get in contact with us if you think an order item has been misrepresented, and we'll move quickly to correct it.

7. No Reliance  

The information on our platform was not meant to be advised that you should rely on; rather, it was merely meant to be general knowledge. Despite our best attempts to keep the information on our site updated, you understand that you are using our website and application at your own risk and that we make no express or implied representations or guarantees on the accuracy or completeness of the content.
 

8. Limitation of Liability 

8.1. These conditions of use do not restrict or exclude our liability for any personal harm caused by our negligence, fraudulent misrepresentation, or any other liability that is not permitted by Nigerian law.

8.2. We disclaim all implied or conditional terms, warranties, representations, and other terms that might otherwise apply to our platform or any of the content on it, to the fullest extent allowed by law.

8.3. Regarding the content of websites that are linked to our Platform, we take no liability. These links should not be taken as our endorsement of the websites they lead to. If you use them, we won't be responsible for any loss or harm that results.

8.4. Please be aware that we only permit domestic and private use of our Platform as a user. You accept that we will not be liable to you for any lost profits or missed business opportunities, and that you will not use our Platform for any commercial or business objectives without our express written authorization.

8.5. Moncrow will not be responsible for any indirect punitive, incidental, exceptional, or exemplary damages resulting from your incapacity to use our Services, to the degree that the law permits.

8.6. We take no responsibility for any harm that you could sustain as a result of someone else using, altering, or gaining access to your Moncrow account without authorization.

8.7. Moncrow disclaims all liability and you agree not to hold Moncrow accountable for any losses or damages arising from the following, whether directly or indirectly: 

• use of our services or inability to use them; 

• suspension or other actions involving your Moncrow account;

 • any access to or use of our services in a manner inconsistent with these terms of use;

 • any error, inaccuracy, loss, or omission in any data provided to us;

 • any damage caused by a virus or other technologically harmful material that may infect your electronic devices as a result of using our Platform or any website linked to it.

8.8. We disclaim any liability to users for any loss or damage resulting from using our Platform, including but not limited to contract, tort (including negligence), breach of statutory duty, or other causes, even if they were reasonably foreseeable.

9. Indemnification 

9.1 By using our services, you assume all duty and accept responsibility for any loss, damage, liability, and claim resulting from your use of our services, your abuse of them, your violation of these terms of use, or your violation of any applicable laws.

9.2 You undertake to assist us in defending any claim for which you are obligated to provide indemnification, and we reserve the right, at your expense, to take exclusive defense and control of the issue.

10. Term and Termination  

This terms of use is in place as of the day you begin using our services and lasts until either we or you terminate it by terminating your account.

11. Restricted Activities 

11.1. Use of our platform is restricted to authorized uses only. It is your responsibility to use it only for the purposes for which we made it available, and you must not permit anyone else to use it.

11.2 As a user of our platform and services, you consent to refrain from using them in the following ways: 

• in a way that violates any applicable laws or regulations; 

• in a way that is not approved by us or that would be harmful to us; 

• for any fraudulent act or purpose (including the provision of false identification); and 

• to alter, adapt, decode, disassemble, or reverse engineer any software that is a part of our platform.

12. Electronic Communication 

12.1 You agree that all notices, disclosures, and other communications we provide you electronically through emails or post on our platform satisfy any legal requirement for written communications, and you accept this by accessing and using our services.

12.2. You consent to the electronic delivery of records of transactions you start or finish, as well as the use of electronic signatures, contracts, orders, and other records. In any jurisdiction where an original signature is required, or where non-electronic records must be delivered or maintained, you renounce all legal rights or obligations.

13. Severability  

Any term, condition, or provision of these terms of use that is found to be invalid, unlawful, or unenforceable in any way will be severed from the remaining terms, conditions, and provisions, which will remain valid to the extent allowed by Nigerian law.
 

14. Personal Data  

Users' personal data is gathered and processed by the Platform. Every user is urged to read the Platform's "Privacy Policy" for further information. Just to be clear, we don't give your information to any other third parties—aside from our payment processor.
 

15. Sanctions of Breaches 

15.1. We reserve the right to take any appropriate action in the event of fraud, a breach of these terms of use, or a violation of any applicable laws or regulations. This may include, but is not limited to, suspending or terminating the user's access to all or part of the services, notifying the appropriate authorities, and pursuing legal action.

15.2 The user's account will be automatically terminated without additional notice upon any suspension or termination, which will take full effect on the date we send the communication to the user.

16. Placing Orders 

16.1. The pictures of the products that are offered on our platform can be stock photos that we have utilized for descriptive purposes solely. Nevertheless, we will strive to be as precise as we can.

16.2 All correspondence from us regarding any orders, including the order page, will be in English. On the order page, you may place your order, check it over, and make any necessary adjustments before it is confirmed.

16.3. After completing the order page, you will be redirected to the checkout page, where you must confirm the order and attest that all required adjustments have been performed.

16.4. You must select the stock from the vendors' lists on the Platform's webpage in order to place an order.

16.5. If your preferred vendor is not included on the Platform, you can get in touch with us to ask that it be featured; however, we are under no obligation to provide recommendations for vendors on the Platform.

16.6. Before confirmation, the user can view an order summary at any moment on the checkout page.

16.7. Users who wish to cancel an order must do so prior to the vendor accepting it, as cancellations after that point are no longer possible. This is because the confirmation of an order constitutes an offer to enter into a contract to purchase a particular item listed in the category.

16.8. Accessible at any moment, the Platform includes a feature that provides an overview of your orders and payment history.

 

17. Delivery of your order  

17.1. The food delivery process is carried out directly between you and Moncrow or Vendor's Riders.

17.2. By using the Platform to order, you agree to accept delivery of your orders.

17.3. You should get in touch with Moncrow customer support right away if you don't receive all of your orders. The order will be delivered in this scenario, and you will receive a refund for the amount of the undelivered order if applicable.

17.4. Users explicitly agree that they cannot request a refund or a later delivery for orders they have placed but did not pick up.

17.5. It is your obligation to verify delivery information and make sure that the information you have provided, such as your address and phone number, is correct.

17.6. You undertake to notify Moncrow immediately and request a return if an order is incorrect or mixed up. The order must not be altered to the point where it is impractical to return it to its original state; instead, it must be supplied exactly as it was.

 

18. Disclaimer  

The services are offered "as available" and "as is." Any promises and warranties—express, implied, or statutory—that are not specifically stated in these terms are hereby disclaimed by us. Moncrow does not purport to be associated with, involved in, or committed to any of the vendors that are featured on the platform. Furthermore, we do not represent, warrant, or guarantee the accuracy, timeliness, suitability, availability, or quality of the Services or any goods or services requested through the use of the Services, nor does it guarantee that the Services will be error-free or uninterrupted. You acknowledge that, to the greatest extent allowed by applicable law, all risk arising from your use of the Services and any service or good requested in conjunction with it lies exclusively with you.
 

19. Promotional Codes  

Promotional codes that can be redeemed for discounts on purchases or other features or benefits associated with the Services may be created by Moncrow at its sole discretion, subject to any additional limitations that we impose for each promotional code (referred to as "Promo Codes"). Acknowledgment of Promo Codes:

19.1. must be utilized legally and for the intended purpose;

19.2 cannot be copied, sold, transferred, or otherwise made available to the public (including by posting it on a public form);

19.3. may be removed at any moment and for any cause by Moncrow without incurring any fees;

19.4 may only be utilized in accordance with the particular guidelines that we set forth for each Promo Code;

19.5. are not convertible to cash; and

19.6. may expire before you can utilize it.

19.7 In the event that Moncrow determines or believes that the use or redemption of the Promo Code was incorrect, fraudulent, unlawful, or in violation of the applicable Promo Code terms or these Terms, Moncrow reserves the right to withhold or deduct credits or other features or benefits obtained by you or any other user through the use of Promo Codes.

20.  These terms of use are governed by the Nigerian law. The parties agree to submit to the exclusive jurisdiction of the Nigerian courts in the event of a dispute involving the legality, interpretation, and/or implementation of these conditions.